Being deployed and need to suspend your service? Just give us a call—we're here to help.
What is the Deployed Military Program?
Boost Mobile allows service members deployed overseas to keep their accounts and phone numbers intact with the Deployed Military Program. You won't face any service charges during enrollment, and there are no reactivation fees when you restore your account.
How can I participate in the Deployed Military Program?
Active military personnel being deployed overseas who wish to enroll in the Deployed Military Program should contact Boost Customer Care at (833) 502-6678. You will be asked to provide your contact information and additional stateside contacts to ensure notification before your Deployed Military Program period ends. An agent will verify your eligibility and assist with enrollment.
Does it cost anything to participate in the Deployed Military Program?
No, it doesn't cost anything to participate in this program.
What happens to my account after enrollment in the Deployed Military Program?
You'll receive a confirmation email outlining the details of the program. If approved, your account will be suspended, but not terminated.
During Enrollment
No charges will be incurred and you won't need to add money to your account.
AutoPay will be cancelled, so upon return, you'll need to re-enroll in AutoPay once your account is restored.
Any credits, bonuses, or special awards will remain on your account.
You'll be provided with your program expiration date. You'll need to contact us prior to that date to restore your service to ensure your account is not canceled. If your account is canceled, you may lose your phone number and any balance remaining on your account.
What is the length of time allowed for the Deployed Military Program?
Your account can be enrolled in Boost Mobile's Deployed Military Program for up to 990 days.
If your deployment is ending early or you need to extend, contact Boost Customer Care at (833) 502-6678.
What access will be available while my account is on the Deployed Military Program?
While this program is in effect, your account is impacted as follows:
You will not be able to use any services.
Some My Account functions will be restricted.
Money cannot be added to the line.
Calls to Boost Customer Care from the Boost Mobile phone will be restricted.
Your account will automatically cancel if you don't call to restore your service before the end of your Deployed Military Program period.
What if I forget my program end date?
Call Boost Mobile Customer Care at (833) 502-6678. After you've provided your PIN, an agent will be able to provide account information to you.
What can I expect when my enrollment in the Deployed Military Program is approaching the scheduled program end date?
You will receive email notifications to contact Boost Customer Care about your enrollment in the Deployed Military Program before your program end date.
It's important you contact Boost Mobile prior to the date provided in your confirmation email or your account will be canceled and you may lose your phone number and any balance remaining on your account.
What can I expect when my enrollment in the Deployed Military Program ends?
Your price plan may be different when you restore services, depending on the plans available at that time.
When you call to restore your service, your account will be charged per your price plan.
Please remember to keep your 4-digit Boost Mobile PIN in a safe place as you'll need this PIN when you contact Boost Mobile upon your return. Further, we're not responsible for changes to your account authorized by anyone who is able to provide the security PIN for your account.
Updated 2 months ago
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